Job Description

Key Responsibilities

• Manage complete travel operations for South Africa, including product development, costing, and supplier relations.
• Oversee FIT and group travel queries, ensuring seamless execution and client satisfaction.
• Negotiate competitive rates and maintain strong partnerships with hotels, lodges, transport providers, and activity operators.
• Lead and mentor operations teams, ensuring timely delivery and high service standards.
• Monitor market trends and develop innovative travel products and itineraries.

What We're Looking For

• 6-10+ years experience in DMC operations with a strong focus on South Africa.
• In-depth knowledge of South Africa as a travel destination.
• Strong leadership, negotiation, and decision-making skills.
• Commercial mindset with expertise in costing and budgeting.
• Excellent communication skills and ability to manage multiple priorities under pressure.

Qualifications

• Graduate degree (Travel & Tourism or Business preferred).
• Proven experience handling FIT and group travel business.
• Proficiency in MS Excel and DMC systems.

Skills Required