Job Description

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.


And secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.



This position is based in Johannesburg

Detailed Responsibilities:

Strategic planning for group programs constantly adding value. Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests. Confirmed Bookings in accordance with company procedures. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Continuous communication and excellent service delivery at all times. Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required). Keep Agents' booking information updated in the ARM. Keep updated with all Wilderness and 3rd party product. Keep apprised of company policies, procedures and system updates.

Candidate profile

Qualification:

Matric certificate - with Maths Tertiary certificate in Travel & Tourism/hospitality.

Experience:

5-8 years' experience at a Senior level. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry. Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa. Onsite operational experience with incentive and specialist groups in Southern and East Africa. Logistical and group management experience.

Skills:

Excellent attention to detail. Computer Literate (Microsoft Office, Excel, email & Internet) Creative, organised and good communication skills. Ability to work under pressure with high accuracy. Proven English literacy.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to +260761166303