Job Description

A dynamic and vibrant player in South Africas financial services industry. Were passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We're applying these same principles to create financial services products that better meet our client's needs. Our needs-matched life insurance is a first in the industry - it's made just for you at the start, and changes as your life changes.
What you'll be doing if you get the job:
You will be responsible for providing strategic and technical leadership in the positioning, understanding, and adoption of Company's products across the business and distribution channels. The role ensures that internal teams, distribution partners, and external stakeholders are highly skilled, well-informed, and confident in Company's product offering. You will lead technical product training, oversee complex technical queries, provide deep competitor and market insights, and support product development initiatives to inform business strategy and growth.
Who'll you report to:
You'll be based at our head office in Sandton, Johannesburg. You'll report to the Head of Product Development
Duties & Responsibilities
Your Outputs (include but is not limited to):

• Develop and maintain expert-level knowledge of company's products, features, benefits, pricing structures, and underlying technical design.
• Act as a subject matter expert on product-related technical matters across the business.
• Provide technical input into product enhancements, new product development, and strategic initiatives.
• Lead, coordinate, and deliver regular product and related training to internal staff, distribution teams, and external stakeholders.
• Design, develop, and maintain high-quality technical product training material across multiple formats (presentations, guides, digital content, and learning tools).
• Continuously evaluate and enhance the effectiveness of training material to ensure alignment with business objectives, regulatory requirements, and distribution needs.
• Oversee the coordination, allocation, and resolution of technical product queries within the team.
• Personally handle complex, high-risk, or escalated technical queries from internal and external stakeholders.
• Ensure consistent, accurate, and timely responses to all product-related queries.
• Conduct ongoing research into competitor products, pricing, and market trends.
• Produce competitor comparison analyses to support sales, marketing, and product strategy.
• Provide technical marketing input into the development, enhancement, and implementation of new and existing products.
• Collaborate closely with Product, Actuarial, Marketing, Compliance, and Distribution teams to ensure product initiatives are well-supported and market ready.
• Ensure all training material and technical communication aligns with regulatory, compliance, and
• governance standards.

Desired Experience & Qualification
Your experience:

• Minimum 7-10 years' experience in Life Insurance industry, with exposure to product, technical marketing, training, or distribution support.
• Experience in competitor analysis, product positioning, and technical support within a distribution driven environment.
• Strong understanding of life insurance product design, pricing principles, and specialised risk products (Advantageous).
• Your skills and character traits:
• Advanced technical product knowledge (life insurance and risk products)
• Excellent presentation and facilitation skills
• Strong interpersonal and stakeholder management skills
• Clear, concise, and professional written and verbal communication
• Strategic thinking with strong attention to detail
• Ability to take initiative and work independently
• Strong planning, organisation, and prioritisation skills
• Sense of urgency with the ability to follow through on deliverables
• Analytical, research, and problem-solving capability
• Ability to perform under pressure and manage multiple priorities
• Adaptability in a dynamic, evolving business environment
• High level of integrity and discretion

Package & Remuneration
R60 000 - R95 000 excluding a 15% bi-annual incentive

Skills Required