Job Description

Gaming Laboratories International (GLI) has an exciting opportunity for a Senior Technical Compliance Engineer. This will be a full-time, in-office position based out of our Midrand office.



Who We Are...

With over 35 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 567 jurisdictions worldwide.



Why You Should Work Here...

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries and a company culture focused on employee development. Our team members have the opportunity to communicate and collaborate with colleagues around the world.



What You Will Accomplish Here...

As a Senior Technical Compliance Engineer, this person will ensure regulatory compliance and technical quality in the gambling industry by managing customer relationships, conducting thorough evaluations of submissions, and identifying regulatory issues. They will mentor junior engineers, support team workload management, and help improve departmental processes. Additionally, they will collaborate across departments, deliver technical training, and represent the company at industry events, helping maintain the organization's expertise and leadership in gaming compliance.

This position will focus on the following:

Customer & Sales Responsibilities

Provides customer service and support to regulators, operators, and suppliers within the gambling industry. Develops and maintains a strong understanding of each assigned customer's needs and market position. Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.

Technical Evaluation & Compliance

Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include: Reviewing incoming submissions and critical modifications Performing technical evaluations and outgoing reviews Investigating bugs or issues and documenting findings Developing certification report disclosures Reviewing verification utilities and procedures for regulatory compliance Evaluates supporting documentation related to product submissions and testing. Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution. Maintains up-to-date understanding of internal controls and jurisdictional requirements.

Leadership & Team Support

Acts as a subject matter expert and provides guidance on complex regulatory and technical matters. Mentors junior Technical Compliance Engineers (Levels I, II, and III). Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work. Observes and communicates team performance concerns or trends to the Manager. Assists in developing and maintaining departmental procedures. Utilizes JIRA to manage personal tasks and monitor team assignments and targets.

Cross-Department Collaboration & Training

Collaborates with departments across offices to address regulatory technical issues. Provides technical training and workshops to both internal teams and external clients. Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.

5. Other Duties

Troubleshoots and proactively resolves issues, recommending process improvements where applicable. Performs additional duties as assigned.

Education, Experience and Skills:

A degree in computer science, electrical engineering, computer engineering or a similar field is required. Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements. A minimum of 3 years of experience with gaming device hardware and software testing is required. Internal candidates: Must be level II and above in Engineering/Math Department Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and/or gaming requirements is preferred. Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required. Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences. Must have the ability to work independently, as part of a team, and exercise sound judgment. Must have the ability to handle multiple projects under tight deadlines. Must demonstrate a high degree of attention to quality, details, and correctness. Must have a valid driver's license and passport.

Location:

This is an in-person, full-time position based out of our Johannesburg, South Africa office.

Schedule:

Normal hours are Monday through Friday, 40 hours per week.

Travel:

up to 30%, including occasionally with short notice.



Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.



This job description should not be interpreted as all-inclusive; it is intended to identify the majority of responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.



For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and EAP targets.