Job Description

Business unit, Department, Reporting Business Unit Converged Communications Department Network Solutions Reporting Snr Manager: Service Operations
Core Description
Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers. Key Deliverables / Primary Functions
Manage change, constantly reviewing design and responding to optimisation changes.
Monitor and control the network to ensure its day-to-day stability.
Manage problems and assist with support functions
Contribute to the research and assessment of new technologies as well as customer needs.
Monitor service levels and contribute to the development of standards and specifications.
Test systems and keep records of technical details on network design, implementation plans and capital projects.
Support users and Support staff
Attend to IMACDxe2x80x99s (Installation, Modification, Addition, Change, Delete)
Provide Network Administrator and Support
Integrate Systems
Vendor Engagement
Compile HLD, LLD, RCAxe2x80x99s, Deployment Guides, Service Designs
Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices. Core Functional Skills & Knowledge Integrated Business Solution Infrastructure Development& Support Proposal Management Relationship Building Business Partnership Management Risk Management Vendor Management Solution Architecture Core Behavioural Competencies Applying expertise & Technology Working with people Deciding & Initiating Action Persuading and Influencing Planning & Organising Entrepreneurial & Commercial thinking Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Relevant IT certification Experience
10+ yearsxe2x80x99 experience in network engineering, of which 2 years at a senior level
Alternatively, 8 to 10 yearsxe2x80x99 experience in network engineering, of which 2 to 3 years is at a senior management level. Certifications Preferred/Advantageous Certifications: CCIE (Cisco Certified Internetworking Expert) HCIE Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Level of Engagement: Directly with internal & external clients Special Requirements / Employment Condition Valid Drivers license Required to travel locally and/or internationally Workplace / Physical Requirements Billable Client Roaming Revenue Generating Hybrid Remote Worker