Job Description

Business unit, Department, Reporting

Business Unit Converged Communications
Department Network Solutions
Reporting Snr Manager: Service Operations

Core Description

Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.

Key Deliverables / Primary Functions

• Manage change, constantly reviewing design and responding to optimisation changes.
• Monitor and control the network to ensure its day-to-day stability.
• Manage problems and assist with support functions
• Contribute to the research and assessment of new technologies as well as customer needs.
• Monitor service levels and contribute to the development of standards and specifications.
• Test systems and keep records of technical details on network design, implementation plans and capital projects.
• Support users and Support staff
• Attend to IMACDxe2x80x99s (Installation, Modification, Addition, Change, Delete)
• Provide Network Administrator and Support
• Integrate Systems
• Vendor Engagement
• Compile HLD, LLD, RCAxe2x80x99s, Deployment Guides, Service Designs
• Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices.

Core Functional Skills & Knowledge

Integrated Business Solution

Infrastructure Development& Support

Proposal Management

Relationship Building

Business Partnership Management

Risk Management

Vendor Management

Solution Architecture

Core Behavioural Competencies

Applying expertise & Technology

Working with people

Deciding & Initiating Action

Persuading and Influencing

Planning & Organising

Entrepreneurial & Commercial thinking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Relevant IT certification

Experience

• 10+ yearsxe2x80x99 experience in network engineering, of which 2 years at a senior level
• Alternatively, 8 to 10 yearsxe2x80x99 experience in network engineering, of which 2 to 3 years is at a senior management level.

Certifications

Preferred/Advantageous Certifications:

CCIE (Cisco Certified Internetworking Expert)

HCIE

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement: Directly with internal & external clients

Special Requirements / Employment Condition

Valid Drivers license

Required to travel locally and/or internationally

Workplace / Physical Requirements

Billable

Client Roaming

Revenue Generating

Hybrid Remote Worker

BCXP