Job Description

###

Job Purpose

To provide expertise, advise, support and coordinate daily team tasks in the workshop for repairs and servicing function in line with expected quality standards and housekeeping as per agreed standard operating procedures.

###

Position Overview

###

Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS

Assist the workshop team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.

Conduct research and gather data to provide input to operational reporting and decision making processes.

Conduct research to identify new opportunities/technologies which could result in better operational processes.

Define standard operating procedures (SOPs).

Deliver on agreed performance targets according to set procedures and service level agreements.

Ensure that the workshop has the correct tools and equipment in fully functioning condition, in accordance with industry and M standards.

Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards

Escalate quality and product problems to the importer as per the Importers policy.

Provide specialist advice to enable planning for value-added process improvements, initiatives and services.

Provide specialist advice to identify and develop solutions to improve quality of processes and services.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.

CLIENT

Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.

Build sustainable relationships with customers that contribute to a culture of customer service excellence.

Ensure customer/company assets are safe-guarded as per company policies and procedures.

Provide specialist advice to customers through the service advisor.

PEOPLE

Own and live up to company values.

Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.

Participate in forums/discussions that positively contribute to knowledge improvement.

Provide advice and support with the management of change and offer operational support where required.

Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.

Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.
###

Qualifications and Experience

Minimum Experience

3 - 5 years' experience in a similar environment, of which at least 1 - 2 years' specialist experience

Kia experience would be advantageous

Minimum Qualification

Further Education Training Certificate: Diesel Electric and Electric Fitting: Diesel Electric Fitting

Preferred Experience

Higher Diploma: Mechanical Engineering
###

Skills and Personal Attributes

Minimum Requirements

A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

In Possession of a valid Drivers License

Please consider your application unsuccessful should you not hear from us within Two weeks of closing date.