Job Description

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Job Purpose

Provide expertise, advice and support to the dealer network in terms of sales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.

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Position Overview

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Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Conduct research and gather data to provide input to operational reporting and decision making processes. Conduct research to identify new opportunities/technologies which could result in better operational processes. Define standard operating procedures (SOP's). Provide expertise to identify and develop solutions to improve quality of processes and services. Provide specialist advice to enable planning for value-added process improvements, initiatives and services. Analyse sales performance relevant to the sales and CSI targets. Analyse the Sales Customer Satisfaction Index (CSI) performance and assist, design and manage the implementation of action plans to achieve the CSI objectives. Ensure that the dealer adheres to the sales standards relevant to the sales process. Maximise performance of new vehicle business and the dealer network. Monitor dealer compliance regarding corporate identity and fundamentals (e.g. stock holding, etc.) aligned to OEM standards. Deliver weekly, monthly, and quarterly sales performance reports, highlighting KPIs like conversion rates, average deal size, and cycle time. Identify bottlenecks in the sales funnel and propose actionable solutions. Develop and deliver onboarding and ongoing training content for new sales hires, with a focus on process adherence and efficiency. Equip the sales team with tools, templates, and playbooks that align with process best practices. Ensure consistent and effective use of CRM tools by the sales team. Monitor data and lead management protocols.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service. Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction. Manage the resolution of customer concerns at OEM or dealer level. Gather and analyze customer feedback to inform product, service, and sales strategy. Translate customer insights into actionable improvement plans. Collaborate with marketing and product teams to map and improve the end-to-end customer journey from awareness to loyalty.

PEOPLE

Own and live up to company values. Participate in forums that positively contributes to knowledge improvement. Provide advice and support with the management of change and offer operational support where required. Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. Identify skills gaps and recommend training requirements. Identify friction points in the buyer experience and implement solutions.






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Qualifications and Experience

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Preferred Qualification

National Diploma and Advanced Certificates in Marketing with NQF Level 06

Minimum Experience

3-5 year's experience in a similar environment
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Skills and Personal Attributes

Minimum Requirements

Industry legislative compliance/ knowledge. Participate in forums or discussions that positively contribute to knowledge improvement. Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.

Please consider your application unsuccessful should you not hear from us within Two weeks of closing date.