Job Description

Are you passionate about customer service and interested in an exciting opportunity?!

Unicare is looking for

Senior Skin Care Therapist

to join the

Salon Team.

This role will be based in Bellville Durban Road. The skin care salon trades Mondays - Saturdays and some public holidays.

Purpose:

To offer exceptional service to all customers by providing knowledgeable service in order to maximise sales and build customer loyalty.

Job Objectives:

To achieve high levels of customer satisfaction through being visible, being knowledgeable and customer focused.

To increase customer loyalty through promoting Make overs and skin consultations within store.

To achieve store sales goals by positively affecting sales in the make-up and skincare categories by engaging with the customer and providing personalised customer service at all times.

To provide support with event activation within store as well as new store openings.

To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.

To maintain high levels of store standards through daily housekeeping and merchandising principles.

To prevent shrinkage and loss by being accurate, honest and vigilant in all job duties.

To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.

Minimum Educational Requirements:

Education:

Essential: Grade 12
Desirable: ITEC or CIDESCO

Experience:

Matric/Grade 12 (Essential)

Diploma in Make-up and/or Skincare (Desirable)

Experience working in a customer service environment with both sales and service targets (Essential)

Related work experience in make-up and skincare (Essential)

Experience in facial peels, waxing, massages, mani's & pedi's

Must be a team player

Job related knowledge and skills:

Basic Computer Literacy Basic retail industry principles Selling skills Interacting with customers Stock Management principles Communication skills Accuracy Interpersonal skills Good literacy and numeracy Ability to speak English and preferably one other official language

Competencies:

Essential:

Delivering Results and Meeting Customer Expectations

Applying Expertise and Knowledge

Relating and Networking

Coping with Pressures and Setbacks

Working with People

Adhering to Principles and Values

Job Type: Full-time

Work Location: In person