Job Description

Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Bellville
Contract: Permanent
EE position: No
About our company
Clicks Group
Introduction
Are you passionate about customer service and interested in an exciting opportunity? Unicare Bellville is looking for Skin Care Therapist to join the Salon Team. This role will be based in Bellville Cape Town.
Job description
Purpose:
To offer exceptional service to all customers by providing knowledgeable service in order to maximise sales and build customer loyalty.
Job Objectives:

• To achieve high levels of customer satisfaction through being visible, being knowledgeable and customer focused.
• To increase customer loyalty through promoting Make overs and skin consultations within store.
• To achieve store sales goals by positively affecting sales in the make-up and skincare categories by engaging with the customer and providing personalised customer service at all times.
• To provide support with event activation within store as well as new store openings.
• To monitor and improve/increase stock availability by following stock management processes i.e. actioning weekly counts, zero low stocks.
• To maintain high levels of store standards through daily housekeeping and merchandising principles.
• To prevent shrinkage and loss by being accurate, honest and vigilant in all job duties.
• To assist with in-store training and coaching related to the make-up and skin care categories by sharing information within store related to techniques, trends and diagnostic tools.

Minimum requirements
Education:

• Essential: Grade 12
• Essential: Diploma in Make-up and/or Skincare
• Desirable: ITEC or CIDESCO

Experience:

• Experience working in a customer service environment with both sales and service targets (Essential)
• Related work experience in skincare (Essential)
• Experience in facial peels, waxing, massages, mani's & pedi's
• Must be a team player

Job related knowledge and skills:

• Microneedling
• Dermaplaning
• Microblading
• Lamelle and/or Derma-TX advantage
• Basic Computer Literacy
• Advanced skincare knowledge
• Advance Skin analysis
• Advanced retail industry principles
• Selling skills
• Interacting with customers
• Stock Management principles
• Communication skills
• Accuracy
• Interpersonal skills
• Good literacy and numeracy
• Ability to speak English and Afrikaans

Competencies:

• Delivering Results and Meeting Customer Expectations
• Applying Expertise and Knowledge
• Relating and Networking
• Coping with Pressures and Setbacks
• Working with People
• Adhering to Principles and Values

Skills Required