Job Description

Duties:

Maintenance and Installation

• Function as full technical support by handling all technical queries from customers as well as calls pertaining to the progress on repairs and availability of stock.
• Visit customers sites and carry out corrective and preventative maintenance.
• Carry out fault finding effectively and communicate with the customer as to the problems, recommending the best solutions.
• Carry out installations as per company procedures and in accordance with the order specifications.
• Advise customers on pre-installation requirements for instruments.
• Carry out remote diagnostics.
• Ensure that work orders are accurately completed and returned to the company timeously.
• Adhere to all applicable safety regulations.

Customer service

• Respond efficiently to customer calls and emergency work.
• Function as support for other technicians.
• Provide telephonic assistance to customers.
• Ensure that product knowledge is of a high standard.
• Keep up to date with technical changes and updates.
• Ensure that applications and software knowledge is up to date.
• Attend project meetings with customers.
• Liaise with and update sales engineers regarding requirements for installations.
• Communicate with sales engineers regarding the progress on jobs for their customers.
• Work overtime when required.
• Travel outside office hours and outside the borders of South Africa.

Qualifications and Skills:

• ND Electrical Engineering (LC), or Electronic Engineering or equivalent
• Must have a minimum 5 years experience in servicing, installing and maintaining laboratory equipment
• In possession of a valid passport
• In possession of a valid drivers licence with own transport
• SA Citizens Only

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