Job Description

Embark on an exciting journey with us! We're on the lookout for a dynamic and seasoned Senior Reservations Coordinator to join our passionate team in the heart of Cape Town, where every reservation becomes a milestone in the ultimate travel experience. If you thrive on turning wanderlust into reality and have a knack for orchestrating seamless travel plans, this is your ticket to a rewarding career!

About Us:

Enchanting Travels is part of the Travelopia group, which is one of the worldxe2x80x99s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

About the Role:

This hybrid position, based in Cape Town with a manager in the UK, provides key support to our global travel consultants, trip execution, finance, and product teams. You'll play a key role in crafting unforgettable memories for our guests.

Key Responsibilities:

• Assist travel consultants with booking diverse travel elements (hotels, activities, etc.) in our 70+ international destinations.
• Ensure booking accuracy and quality through checks and alternative arrangement assistance.
• Collaborate with suppliers for confirmations, pricing, availability, and accessibility needs.
• Identify trends and suggest improvements to enhance guest experience.
• Use various booking platforms and lead team tasks.
• Quality check travel consultantsxe2x80x99 bookings to ensure the highest standards of accuracy.
• Identify and report operational issues (tech, process, people).
• Achieve company metrics and targets, including team training and mentoring.
• Support manager with various tasks, clearing backlogs, and analyzing reports.
• Serve as point of contact during manager's absence.
• Actively participate in continuous improvement initiatives.

Why Join Us:

• Competitive salary
• 21 days annual leave
• Medical aid and Life insurance
• Progression Plan - personal development is key within Enchanting Travels
• Travel benefits and retail discounts

What We Look For:

• Passion for interacting with people and delivering outstanding service, with a desire to go above and beyond for guests and adapt to flexible hours.
• Experience supervising or managing a team.
• You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the ability to convey information in a structured, clear, and concise way.
• Ability to handle challenges and crises calmly, with a warm personality, emotional intelligence, and strong social skills.
• Tech-savvy and adaptable to change, with strong dedication, self-organization, and attention to detail.
• Extensive experience in a similar support role.
• (Optional) Knowledge of international airfares, airlines, and GDS (Amadeus).

If this role catches your eye, we'd love to hear from you!

Our dedication to equity, diversity & inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion. To request accommodations, please contact our team at Talent@Travelopia.com #LI-HYBRID #LI-CM1