Job Description

Job Summary We're Hiring! Are you a confident, capable, and service-oriented professional looking for a dynamic front-of-house role? We are seeking an experienced Senior Receptionist to be the welcoming face of our business. This is more than just a front desk position - you will lead a small team, handle client interactions with finesse, and ensure smooth daily operations. Key Responsibilities: Greet clients and visitors with warmth and professionalism Manage a small front desk team, providing leadership and direction Prepare and serve drinks to clients in line with hospitality standards Handle payments accurately, including cash and credit card transactions Perform end-of-day cash up and ensure financial records are balanced Maintain the reception area's cleanliness and presentation Handle unexpected or unusual client requests with discretion and creativity Remain calm and composed under pressure and in challenging situations Coordinate appointments, answer phones, and provide general administrative support Key Requirements: Proven experience as a receptionist or in a front-of-house/customer service role Experience managing or supervising a team is essential Confident using card machines and handling cash Able to perform daily cash-up duties with accuracy Excellent communication and interpersonal skills Ability to multitask, stay organized, and work under pressure Friendly, proactive, and solutions-oriented attitude Hospitality skills, including drink service advantage