Job Description

Senior Project Manager


The Senior Project Manager is responsible for leading the full project lifecycle, from strategic planning and scoping to execution and closure. They provide overall leadership, governance, and accountability for project delivery, ensuring alignment with business objectives, timelines, and budgets. The Senior PM drives continuous improvement by standardizing processes, introducing best practices, and embedding lessons learned. They also act as a mentor and coach, developing project management capability across the organization while maintaining their own professional growth through industry knowledge and certifications.


1. Project Planning & Strategy

Lead the entire project from scoping and planning to execution and closure. Define deliverables, milestones, and timelines in alignment with organizational strategy. Establish success criteria and ensure projects contribute to business objectives.

2. Coordination & Oversight

Direct and coordinate project teams, ensuring effective collaboration and timely delivery. Monitor project performance, identify risks or delays early, and implement corrective actions. Oversee interdependencies across multiple workstreams.

3. Project Documentation & Reporting

Produce high-quality reports and executive dashboards for leadership and stakeholders. Ensure all project documentation (plans, minutes, risk logs, change requests) is accurate, complete, and audit ready. Maintain visibility of progress against scope, schedule, and budget.

4. 4. Team Support

Provide guidance, coaching, and performance feedback to team members on an ad-hoc basis when required. Step in to clarify responsibilities or assist with role alignment when project demands necessitate it. Contribute to fostering a supportive environment that encourages accountability, collaboration, and learning, without acting as the primary people manager.

5. Stakeholder, Executive & Client Communication

Act as the primary liaison with executives, clients, and cross-functional leaders. Provide structured, transparent status updates, highlighting risks, achievements, and required decisions. Facilitate steering committee and stakeholder meetings with clear agendas and follow-ups.

6. SLA & Client Relationship Management

Ensure all client-facing projects are delivered in line with contractual Service Level Agreements (SLAs). Track and report on SLA performance, proactively addressing deviations or risks of breach. Maintain strong client relationships, balancing delivery excellence with customer satisfaction. Drive service improvements and negotiate adjustments to SLAs when required.

7. Risk, Issue & Change Management

Own the risk management framework: proactively identify, assess, and mitigate risks. Lead issue resolution by mobilizing resources and removing blockers. Manage change requests, balancing scope, schedule, and budget with stakeholder expectations.

8. Budget & Resource Accountability

Manage project budgets, ensuring cost control and alignment with ROI expectations. Optimize resource allocation across teams, vendors, and third parties. Forecast financial and resource needs, providing early visibility of gaps.

9. Quality Assurance & Delivery Excellence

Ensure deliverables meet quality standards, client requirements, and regulatory obligations. Oversee testing, acceptance, and delivery processes to guarantee project outcomes. Conduct post-implementation reviews and embed lessons learned.

10. Project Implementation & Execution

Drive execution of project plans, ensuring timely delivery within defined scope. Act as the escalation point for project issues, providing decisive leadership. Ensure alignment between tactical execution and strategic objectives.

11. Continuous Improvement & Innovation

Champion best practices, methodologies, and tools that improve project delivery. Implement process improvements and standardize templates, governance, and reporting. Promote innovation in project management to enhance efficiency and value creation.

Requirements:

Bachelors degree (Business/IS/Engineering)

5- 8 years PM experience delivering web/app/platform or omni-channel projects


Strong Agile & hybrid delivery (sprints + fixed scope)


Planning & governance: roadmaps, change control, RACI, KPIs/OKRs


Financials: budgets, margin, burn, variance


Stakeholder Management: client-facing, steercos, escalation handlingTech fluency: APIs, integrations, environments

Tooling:

Jira/Azure DevOps, Confluence, Miro/Lucid, MS Project

Nice to have:

Certs: PMP/PRINCE2, PSM/PSPO, PMI-ACP


Domain: fintech, retail/e-commerce, payments, health/loyalty/startups UAT; contracts/MSA/SOW experience