Job Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the job
We're looking for a proactive and detail-driven Senior Project Manager to join our Cape Town-based Enablement team, working in lockstep with the Campaign Manager and reporting into the broader Channel Marketing function. This role ensures the smooth, structured flow of all campaign and communications work, acting as the operational nucleus between internal teams, delivery stakeholders, and external partners.
You'll be responsible for managing incoming campaign and communications requests, maintaining a rolling 120-day view, and ensuring timely, resource-aware execution. You'll also work closely with an external agency supporting migration and registration, keeping them aligned, accountable, and delivering to plan-while partnering with internal BAU teams to ensure business-as-usual and transformation workstreams stay connected and coordinated.
To manage and optimise the workflow of all marketing and communication campaign activity across Channel Marketing-ensuring requests are well-briefed, timelines are realistic, resources are aligned, and delivery is efficient. This includes managing external agency partners, supporting internal coordination, and providing visibility and reporting across delivery performance.
Key Responsibilities
Workflow & Campaign Traffic Management

• Manage the central intake and triage of campaign and comms requests from across Consumer, Client, Partner, and internal teams.
• Maintain a rolling 120-day calendar, ensuring prioritisation and scheduling is clear and transparent.
• Track progress, assign tasks, and manage delivery timelines using Jira, ensuring dependencies are visible and risks are flagged early.

Collaboration with external agencies

• Act as the day-to-day delivery lead for external agency partners supporting campaign migration and registration activities.
• Keep agencies on track, aligned to timelines, and accountable to deliverables and quality standards.
• Ensure agency outputs are integrated into the wider delivery schedule and processes.

Internal Coordination with BAU Teams

• Partner closely with internal BAU teams to align resource plans, prioritise incoming work, and ensure balance between day-to-day and change projects.
• Flag any conflicts, resourcing constraints, or misaligned priorities early and constructively.

Planning and process Governance

• Use Aha! for intake and brief tracking; coordinate resource assignment and dependencies in Jira.
• Maintain all delivery processes, workflow guides, and campaign documentation in Confluence.
• Partner with the Head of Marketing Operations and Campaign Manager to review delivery against the past 120 days and plan the next 120.

Continuous Improvement

• Identify opportunities to improve brief intake, approval workflows, and delivery tracking.
• Bring clarity and simplicity to complex delivery models involving multiple stakeholders and systems.

Key Skills and Experience

• Traffic, project, or operations management experience in a marketing, digital, or comms environment
• Strong working knowledge of Jira, Aha!, and Confluence
• Experience coordinating with external agencies and ensuring performance accountability
• Skilled in aligning and supporting BAU and transformation teams simultaneously
• Excellent stakeholder management and organisational skills
• Comfortable leading workflow reviews and resourcing conversations with senior stakeholders

Mindset

• Structured, clear, and tenacious-you bring order to complexity
• Confident holding others accountable with professionalism and clarity
• Collaborative, curious, and always asking: how can we do this better?
• Calm under pressure, focused on solutions, and respectful of people's time and contributions

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).