Job Description

About us:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
About the team:
Exploring, designing, refining, and improving our product experience is what we do best. We demonstrate that caring for our customers, our craft and our design principles leads to better business. Our multidisciplinary design guild consists of Product Design, UX Writing, UI specialists, Principal Product Designer, Product and Customer Research Operations, Brand and Creative Design.
The role in a nutshell:
You will design solutions for undefined problem spaces with a highly collaborative, cross-functional team of engineers, product managers and data scientists. Additionally, you are a recognised, trusted expert who is constantly looking to sharpen your user-centered approach. You'll bring this drive and artistry into a well-established, embedded team of Product Designers and UX writers with a focus on crafting experiences that deliver value.
Your mission will be:

• Working closely with product managers, developers, data teams, UX writers to fully realise a feature or product.
• Conceptualising, wireframing and designing customer friendly experiences and prototypes that are both intuitive and engaging solutions to complex design problems.
• Translate UX (structure) to UI (surface) according to platform-specific requirements and produce development ready designs.
• Be the champion of our customer's needs and discuss both benefits and hurdles of various design solutions with stakeholders, defending those that you believe in.
• Build product experiences based on data and analysis: perform desk and field research, build prototypes, conduct user interviews, perform usability, QA and A/B testing.
• Actively run experiments to validate ideas and hypotheses.
• Continually keep yourself and the rest of the design team up to date with the latest trends, techniques and technologies.
• Contributing to the evolution, maintenance and adoption of our design system, Matter.
• Working with people who love building products and mentoring fellow design contributors through coaching and feedback.

A little about you:

• Extensive experience of end-to-end (hybrid UX and UI) product design experience for Android, iOS and web.
• A well-rounded, strong portfolio demonstrating your UX and UI design process and impact.
• Strong creative problem solving, interaction design and prototyping skills and you're capable of conducting user research and visual design work.
• You love design; you're not satisfied with the status quo and obsessed with finding ways to improve!
• Proficient in popular design and research tools (e.g Figma, Figma Make, NotebookLM, Sketch, Maze, Miro). A strong knowledge of the Google Suite and Gemini AI is an added bonus.
• Experience working in agile teams, with strong communication skills for articulating, discussing, and advocating design decisions with developers, copywriters and product owners.
• Excellent working knowledge of design systems, including Material Design and Human Interface Design.
• Experience in Onboarding, Retention, Payments, Top of funnel, and Customer rewards and loyalty would be advantageous.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events.
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Skills Required