Job Description

Job Family
Administration, Operations and Facilities
Career Stream
Operations
Leadership Pipeline
Manage Self: Technical
Job Purpose
To provide value added payment administrative services and support to Nedbank internal stakeholders within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank.
Job Responsibilities

• Minimise financial loss by verifying all payment transactions before processing the request.
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Minimise financial risk by ensuring accuracy of transactions captured on the banks systems.
• Prevent fraud and losses by adhering to mandates, authentication procedures and policies.
• Prevent financial loss by ensuring accurate calculations and capturing.
• Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
• Highlight risk by reporting exceptions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.

Preferred Qualification

• Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate

Systems Knowledge

• SAP & Ariba

Minimum Experience Level

• 5 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Decision Making
• Initiating Action
• Stress Tolerance
• Work Standards
• Continuous Improvement
• Managing Work