Job Description

Purpose of the Job

Assist with the monitoring and support of the Value Group's information technology infrastructure environment. Responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. Performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction.

Key Responsibilities

Monitor Value Logistics network infrastructure Monitor and produce daily statistics related to WANLAN performance and capacity Maintain a thorough understanding of the basics behind the Internet and its workings DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM etc Configure and setup Cisco firewalls, VPN concentrators and security appliances for access to vital business applications Design, setup and configure complex switching environments Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications Maintain a thorough understanding of Local Area Networking Assist in the design of multi-server environments including IP address schemes, DNS, WINS etc. Configure and install customer and server network software for upgrading and maintaining network systems Maintain multi site network operations and software applications, operating systems and regular maintenance for the entire Value Logistics network Monitor assigned projects and programme components to deliver services in accordance with established objectives Respond to enquiries from staff, administrators, service providers, site personnel and outside vendors etc and provide technical assistance and support Supervise the administration of systems and servers related to the network to ensure availability of services to authorised users Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services Assist in preparation of IT budget pertaining to WAN and LAN infrastructure and relevant environment Identify possible risks and implement proactive measures as well as suggest improvements Submit reports on request from management Be available to be on after hours standby on a rotational basis and to travel to all regional and satellite offices for immediate support Assist with the daily running of the infrastructure network team Monitor and manage networks and servers, WAN/LAN checks, server checks and documentation Incident management, calls resolved timeously, no repeat calls, general call management and prioritisation Continuous improvement, training, proactive measures, quality of work Specialist focus area, network maintenance/management/optimisation, network and server availability/uptime and standby Assist in relevant operations/operational functions as required

Minimum Requirements

Grade 12 An appropriate formal network qualification such as CCNA or higher and relevant practical experience MCP or MCSE will be an advantage Additional certificates/diplomas of competence in the field of Information Technology will be an advantage such as BCom Informatics At least 5 years relevant IT experience in WANLANserver environment Own transport essential

Skills Requirements

Ability to lead a team of IT Engineers Good troubleshooting skills Technical and analytical skills Communication and interpersonal skills Report writing skills Able to liaise with and support end users Able to utilise all applicable network tools
Job Type: Full-time

Work Location: In person