Empowering Africaxe2x80x99s tomorrow, togetherxe2x80xa6one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Proactively partner a business unit to implement & manage of the full IT Service Management Value Chain & ensure the alignment of the business unitxe2x80x99s people, processes & systems to enable business continuity & consistent, quality service availability & resilience. This includes but is not limited to the following service management capabilities: xe2x80xa2 Service Catalogue (review & implementation) xe2x80xa2 SLA & OLA Management xe2x80xa2 Event Management and Monitoring xe2x80xa2 Stability and Resilience xe2x80xa2 Incident Management (Recovery) xe2x80xa2 Change & Release Management & overall Operational Readiness xe2x80xa2 Risk, Governance & Compliance (Group & Regulatory) xe2x80xa2 Service Management Data Analytics & Reporting Role context applies to all technology & technology teams internally & managed services / supplier partnershipsAccountability: Service Delivery Management
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