Job Description

Job Advert Summary

To lead the strategic direction of PPS' Information Technology (IT) infrastructure and cloud platform services, focusing on optimisation, governance, and performance without managing daily operations. The role is consultative and cross-functional, driving measurable improvements in cost efficiency, automation, resilience, and compliance across the technology estate. The role drives PPS to achieve operational excellence through strong governance, financial efficiency, and platform reliability, with success tied to validated cost savings and service quality outcomes.

Minimum Requirements

Education:

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (e.g., BCom, BTech, BSc) Master of Business Administration (MBA) (preferred) Professional certifications or credible industry experience required in relevant areas, including:
o Cloud platforms (e.g., Microsoft Azure or Google Cloud Platform)

o Security standards (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM))

o IT governance frameworks (e.g., Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT))
Additional certifications in enterprise architecture, automation tooling, or infrastructure-as-code (preferred)

Experience:

Minimum of 10 years' experience in Information Technology (IT) operations At least 5 years in Infrastructure or Platform Governance roles At least 10 years' experience in Financial Services or managed service/infrastructure provider environments Demonstrated leadership in cost optimisation, disaster recovery governance, operational compliance, and cross-team influence

Knowledge and Skills:

Information Technology Infrastructure Library (ITL) Service Management Experience Experience in Information Technology Infrastructure Platforms Proven knowledge of general business principles and practices, including financial and people management Service Delivery and Support Incident and Change management Process Management Project Management Operations Management Customer and Stakeholder Management Provide detailed budget requirements and the management thereof Understanding how the entire Information Technology (IT) budget is constructed and provide input into the management and use of this budget Ensuring that incident and problem resolution budgetary allocations are met and where overspend takes places executes a root cause analysis process

Competencies:

Strategic Orientation Commercial Thinking Process Optimisation Results Orientation Planning & Organising Improvement Orientation Decisiveness Ethics & Integrity

Duties and Responsibilities

Develop and implement cloud consumption and software license optimisation strategies Conduct structured audits and spend analytics to identify cost-saving opportunities Drive commercial optimisation of software and cloud contracts Promote task automation and modernisation to scale operations and improve efficiency Govern disaster recovery and business continuity strategies Validate recovery strategies against business-defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) standards Drive regular testing of disaster recovery plans Oversee incident response processes and coordinate major incident response rooms Maintain accurate, auditable documentation for infrastructure and platform configurations Maintain documentation accessibility and compliance for audits and change governance Monitor infrastructure performance to ensure high availability and redundancy Enforce security and operational best practices, including patching and configuration baselines Drive vulnerability remediation to maintain infrastructure integrity Manage financial accountability for cloud, licensing, and infrastructure spend Perform budget variance analysis and reporting to support strategic reinvestment Link performance incentives to verified, measurable annual cost savings Lead strategic vendor management and ensure alignment with service commitments Provide flexible support during operational events outside standard business hours Align processes with Information Technology Infrastructure Library (ITIL) and Control Objectives for Information and Related Technologies (COBIT) frameworks to support continuous improvement * Benchmark and enhance system performance through proactive design and vendor engagement