Assist the business to identify business needs, scope the needs and engage an appropriate service provider to deliver the required product or service.
Effectively monitor, track, and control the performance of the project against the agreed baseline(time, cost, and quality) throughout the project cycle.
Communicate and obtain stakeholder buy-in to IT projects and initiatives
Effectively manage all aspects of a project, including vendor management.
Develop an ICT Governance, Risk, and Compliance Management Framework.
Develop, implement, and manage the Customer Feedback Index on a tactical level.
Drive the digitisation and automation of the company processes.
Ensure the security of data, network access, and backup systems.
Promote and align the company goals and ICT programmes and priorities to an enterprise architecture strategy and ICT strategy.
Manage the ICT budget and ensure value is realised from ICT investments.
Assist in procurement processes for IT products by writing the terms of reference for all IT purchases for Supply Chain unit.
Prepare, maintain and test an appropriate IT continuity plan.
Continuously evaluate emerging technologies to maximise performance, security & efficiency and propose the implementation of such technologies where applicable.
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