Job Description

We are looking for a Senior Restaurant Manager in Hermanus to lead all aspects of our business.
You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Trading Hours:
Mondays to Sundays -08h30 to 21h00 (shifts will be implemented)

Remuneration:
R20 000 - R30 000 (depending on experience)

Responsibilities:

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurantxe2x80x99s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Proven work experience as a Restaurant Manager or similar role.
• Proven customer service experience in a managerial role
• Extensive food & beverage knowledge
• Familiarity with restaurant management software - e.g Point Of Sales; OpenTable etc.
• Strong leadership, motivational & people skills
• Passion for the restaurant business

Please note that only experienced candidates will be considered and contacted.

Apply ONLINE now at: www.sydsenrecruit.com

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