Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: ZAF - Kempton Park, Northern Perimeter Rd (Sky Services)
Job Posting Title: Senior Manager, Business Services
Time Type: Full Time
Main Purpose of the Role The incumbent for this role will have full management responsibilities for the DSV Road IT Client Engagement Team and will be a key-member of the Local IT Operations and Services management team. The role requires a broad and comprehensive understanding of multiple functional areas relevant to the Road Logistics & Road Transportation businesses. The Senior Manager has full management responsibility for IT stakeholder management, people management, management of the IT budget, management of IT security policy adherence, onboarding of new clients within agreed time and cost parameters. You will be a key-member of the IT Operations and Services IT Team. In this role you will Act as the overall IT representative towards the Business Change Management and Marketing & Sales functions. The Senior Manager is accountable for demand management, the supply as well as the deployment of standard client facing IT solutions to regional business partners and customers.
The role of the IT Senior Manager (SM) comprises the following equally important components:

• Full accountability for IT service delivery to the business unit.
• Develop and maintain strong relationships with members of the senior management team and business unit leader.
• Up to date with all business unit projects that have IT involvement.
• Ensure that formal weekly and monthly reporting is done back to the business unit.
• Manage and guide a group of individual contributors and/or team leads/team supervisors based in South Africa.
• Oversee and following up on the daily operations, KPIs and providing direction to team activities.
• Set targets, implement guidelines, coaches and assist with any issues the employees/supervisors may have.
• Conduct performance management and appraisal & disciplinary procedures.
• Responsible for managing vendor & supplier relationships xe2x80x93 both internal and external, and ensuring that all team members whether direct reports or members of other teams provide the services and functions required to ensure that the IT service in the business unit functions as intended.
• Ensure that all IT costs are understood and that these are perused monthly to ensure that it is under control and within budget.
• IT Security is of paramount important, and the IT SM needs to ensure that IT Security policies and guidelines are understood, and that security risks and vulnerabilities are monitored, identified, reported and promptly remediated so as to ensure the absolute integrity of the DSV IT infrastructure at large and that a security vulnerability or risk never threatens the companiesxe2x80x99 IT systems.
• Responsible for coordinating client onboarding activities with multiple local and global IT teams.

You will be a key-member of the IT Operations and Services IT Team. Engage with Business and Customers being accountable for the demand, the supply as well as the deployment of standard client facing IT solutions delivered to the Regional Business Partners and Customers. In this role you will Act as the overall IT representative towards the Business Change Management and Marketing & Sales functions.
Duties and Responsibilities

Strategy

• Develop/Contribute and maintain an understanding of the GIT and Regional strategy and objectives, as well as the current operational environment and challenges.
• Participate in translating Global IT and business strategic objectives into action plans and ensuring their execution.
• Understand client requirements and market trends that will contribute towards the DSV standard client solutions.
• Know the business model and key levers that drive performance and profitability.

Client and Business IT Support

• Liaison with business partners, Global IT Support Teams and vendors to resolve IT related issues, problems and requests.
• Effective and timely escalation of issues while maintaining effective communication with all stakeholders on incidents or requests that get escalated.
• Support the root cause analysis process to identify possible solutions/improvements to avoid issues.

Stakeholder and Relationship Management

• Participate in business & client stakeholder meetings
• Providing of status updates to business & client stakeholders
• Responsible for managing the IT relationship with clients
• Attending/Facilitating client meetings.
• Work as part of a close-knit team, to provide a quality service to the business & clients.
• Build and maintain positive relationships with all members of the senior business & IT management team across functions.

Demand Management

• Participate in Managing regional projects pipeline, prioritization of projects and related SLAs for Customer Solutions.
• Ensure Business Case is completed and aligned to sign-up for correct deliveries
• Together with the Business Implementation Manager align external and internal timelines
• Participate in priority setting and negotiating mutually acceptable solutions where conflicts arise
• Represent IT and ensure compliance of IT standards with external engagements (New business take on)
• Responsible for business analysis, and translation of business requirements into demand
• Establish IT relationships with the client facing DSV staff to ensure IT Product strategy is enforced
• Establish & maintain relationships with key IT stakeholders withing client organisations
• Documenting and understanding local application requirements
• Evaluation and signoff of final IT product/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery according to centrally governed standards and processes
• Coordination of User Acceptance Testing with clients
• Post implementation support to clients

Application / Project Portfolio Management

• Assist the regional business partners in pre-sales activities in particular in the RFI & RFQ responding process and client presentations and meetings where necessary.
• Assist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
• Build and sustain a comprehensive understanding on systems and infrastructure that supports the business unit.
• Responsible for interacting with the relevant IT functions (IT Governance / IT Productivity / IT Architecture / IT Service Delivery) with the end goal of delivering IT solutions to the regional products (Marketing and Sales
• Initiates, directs and overseas crucial IT-related projects.

Process, Compliance & Security

• Monitor and ensure adherence to DSV Global IT policies, standards & procedures.
• Responsible to manage internal and external audits, compliance and process adherence, including remediation of identified gaps.
• Contribute to the change management process; in particular, represent the interests of the customer when assessing risk and impact.
• Identifying and managing service improvement opportunities.
• Identifying, defining, managing, monitoring and reporting on the services and SLA required to support the organization.
• Define and monitor Key Performance Indicators (KPIs) to monitor project progress and areas needing improvement.
• Maintain and manage a risk register for area of responsibility.

Other duties

• Oversee an in-house IT team, responsible for onboarding of new clients.
• Hands-on managerial role includes overseeing and following-up on the daily activities of IT personnel.
• Sets targets, implements guidelines, and evaluates performance.
• Monitors changes or advancements in IT products, in order to discover new technologies which can be implemented to gain a competitive advantage on behalf of the company. Analyze costs, value, and risks of such new technologies.
• Advisor to executive-level management to suggest action.
• Budgetary authority with respect to the cost centers you are responsible for.
• Responsible for monitoring Profit & Loss statements.

Job Related Requirements and Skills Grade 12 / Matric - Non Negotiable BSc./ BComm degree or 3-year Diploma - Advantageous Minimum of 10 yearsxe2x80x99 experience in the IT industry of which minimum 5 years in a management role responsible for all aspects of managing an IT team in a mid to large size company. Demonstrable track record of strong management and leadership skills.
Your current role preferably sees you reporting to a CIO / CTO / IT Director or similar.
Competence and demonstrable experience in successfully operating at a strategic level. Your current role preferably sees you as a member of the business EXCO / MANCO with full accountability for the entire IT portfolio of the business.
Superior capability and proven track record of successful delivery of turnkey IT projects.
Solid experience in preparing budgets and actively managing the budget, tracking actuals against budget.
Advanced experience of managing delivery of IT projects through a combination of in-house and vendor-based teams, ensuring strategic and technical alignment with the internal IT roadmap.
Strong experience in people management of teams of people towards delivering IT projects and supporting said products in a Production environment.
Understanding of basic IR principles towards managing performance appraisal and disciplinary processes in the IT team in conjunction with HR.
Extensive experience in managing resources responsible for new client onboarding.
Successful candidate should be strongly conversant in all aspects of IT Security and demonstrate a keen awareness and deep understanding of the importance of IT Security in its broadest definition.
Astuteness in internal and external stakeholder management with strong communication skills up and down the organizational chain of command.
Attention to detail and a willingness to get involved in the detail when the situation requires it.
Advanced understanding of ITIL principles and IT governance.
Ability to multitask and work well under pressure
Ability and willingness to work long hours from time to time.
Excellent verbal and written English proficiency
Customer Service and onboarding, including Effective customer engagement and pre-sales support
Understanding/testing of Web services (SOAP and API)
Proven track record when it comes to client integrations & mapping specifications.
Understanding of Service Oriented Architecture
Own vehicle & unendorsed driverxe2x80x99s license
Good business English essential / Other languages an advantage
Broad knowledge in transportation, freight forwarding, logistics, supply chain related technologies, software and technological trends.
Experienced in internal customer and vendor relationship management
Project management qualification
Industrial Engineering qualification
Experience in support of production systems would be advantageous
Adhering to agreed deadlines
Assertiveness, combined with patience and tolerance, Pro-active problem solver, showing initiative
Must apply excellent communication & problem-solving skills.
Attention to detail and adherence to processes is critical
High commitment and positive attitude in the face of setbacks and obstacles
High energy and resilience, and calm under pressure
Display self-motivation, self-drive and result-orientation
Be authentic, approachable, open and honest
Business Analysis Experience
Software Development Life Cycle exposure

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVxe2x80x99s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.