Job Description

Are you in IT, with an outstanding academic record and want to be part of a remarkable company based in Johannesburg North. Join a trusted publishing brand organization in the education sector. They are recruiting for a Senior IT Technician that will report to the IT Manager. Part of your responsibilities will include being responsible for providing technical support, troubleshooting complex issues, and managing the IT infrastructure. This individual will play a vital role in ensuring maintaining high levels of productivity the efficient operation of the organization's IT systems, and delivering exceptional customer service. Apply now to avoid missing out on this opportunity, submit your resume to

Duties:

• Ensure compliance with industry standards and regulations by following IT policies, procedures, and best practices.
• To administer the inventory and asset register database.
• Perform system maintenance: Regularly perform system backups, patch management, and software updates to maintain system integrity and security.
• Provide technical support: Offer expert-level technical assistance to end-users, both remotely and on-site, resolving complex
• hardware and software issues promptly and effectively.
• Troubleshoot and resolve complex issues: Investigate and diagnose escalated IT issues, analyze root causes, and implement appropriate solutions in a timely manner.
• Maintain documentation: Keep accurate records of IT inventory, software licenses, user manuals, and technical documentation to facilitate knowledge sharing and troubleshooting.
• Stay updated on industry trends: Continuously expand your knowledge and stay informed about emerging technologies, trends, and best practices in the IT field.
• Travel to the Southern African countries for onsite support when required and provide remote support.
• Work together with the global IT teams to resolve problems when required

Job Experience & Skills Required:

Qualifications:

• Matric (Grade 12)
• Bcom IT
• Sc. Computer Science, Information Technology, or a related field
• Relevant certifications (e.g., MCSA or MCSE) are highly desirable.

Experience:

• Minimum of 5 years of experience in IT support roles,
• At least 2 years in a senior or leadership position.
• Technical skills: Proficient in troubleshooting hardware, software, and network issues. Strong knowledge of operating systems, hardware components, and enterprise-level applications. Experience with cloud computing, virtualization, and network security is highly valued.

Skills & Competencies:

• Proven ability to work in a team, delegate tasks, and manage priorities effectively. Excellent communication and interpersonal skills to collaborate with team members and stakeholders.
• Strong analytical and problem-solving skills to identify and resolve complex IT issues.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and technologies.
• Detail-oriented and able to multitask, prioritize tasks, and meet deadlines.
• Maintain confidentiality, integrity, and ethical conduct in handling sensitive information and interactions with users.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Kate Scheepers
Recruitment Consultant: Finance

For more information please contact:

Kate Scheepers

Salix Recruitment