Job Description

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EMPLOYMENT TYPE : Permanent
SECTOR : IT / Finance
START DATE : A.S.A.P / Immediate

DUTIES:
Maintain Hardware, Software, and Networks

• Ensure best practices are followed and that all software is safe and appropriately licensed
• Ensure security and privacy of computers and network systems
• Monitor networks and hardware for unauthorized use
• Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect)
• Monitoring and securing networks
• Managing Firewall IPsec tunnel and links
• Managing IT infrastructure projects
• Resolve hardware, software (including in-house) and network problems by working with end users, other technical personnel and external service providers
• Install, maintain, optimize, and configure software, including Windows operating systems and settings

Implement and Deliver Quality Solutions

• Contribute to continuous improvement of processes, systems, knowledge base, and third-party relationships
• Document common problems on documentation solution

Technical Support to Stakeholders

• Regular feedback to clients regarding service request status
• Provide technical support across the company, including remotely using Team Viewer, telephone or Microsoft Teams
• Manage incidents raised by end users and ensure all requests are logged, monitored and tracked using the incident management system

REQUIREMENTS:

• 2 - 5 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator or similar role
• A+, N+, MCSA, MCSE or similar highly valued. Active Directory, Azure AD, Server Management
• Degree in Information Technology or other relevant qualifications from industry recognized institute
• Network monitoring (e.g., Zabbix)
• Firewall Management Experience
• Excellent knowledge of Microsoft software and Office applications

HOURS:

• 08:00 AM 05:00 PM Monday Friday

CLOSING DATE:

• 31 October 2023

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