Bachelors degree in computer science or a related field, or equivalent work experience
BSC IT or IT Information Technology qualification
Certified in ITIL
At least 8 years of experience in IT operations and support, with at least 5 years in a management or leadership role
Experience in financial services or a related industry is preferred.
Responsibilities:
Manage and lead the IT professionals responsible for delivering IT support, operations services, and the Advice Management team on Advice Partner in the company.
Develop and maintain IT operations policies and procedures, including those related to incident and problem management, change management, and service level agreements.
Work closely with other teams to ensure that IT systems are designed and implemented to meet business needs and objectives, including requirements gathering, planning, testing, and deployment.
Ensure the availability, reliability, and performance of all IT systems and infrastructure, including servers, storage, networking, and applications.
Develop and manage IT budgets, ensuring that spending is aligned with business priorities and objectives.
Identify and manage risks related to IT operations and support services, developing, and implementing appropriate mitigation strategies.
Develop and maintain relationships with vendors and third-party providers, ensuring that service level agreements are met, and that vendor performance is regularly reviewed.
Provide regular reporting on IT operations and support services, including performance metrics and KPIs to senior management.
Manage the BAs responsible for requirements gathering, solution design and testing for Advice Management tools.
Ensure that Advice Management tools are kept aligned with business and legislative changes
Knowledge and skills
Strong technical expertise in IT infrastructure and systems, including servers, storage, networking, and applications.
Proven ability to manage and lead a team of IT professionals, including experience in hiring, training, and developing staff.
Excellent project management skills, with the ability to plan, execute and deliver projects on time and within budget.
Strong communication and interpersonal skills, with the ability to work effectively with colleagues at all levels of the organisation.
Core competencies
Being resilient
Collaborates
Cultivates Innovation
Customer Focus
Drives results.
Personal attributes
Effective at building partnerships
Analytical with an eye to enhance systems and processes.
Willing to influence the thinking of stakeholders.
Comfortable having to collaborate with various role-players.
Able to maintain performance under pressure.
Effective leadership skills
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