Job Description

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Job Overview

Application Deadline:

7 January 2026

Job Location:

Cape Town, Western Cape

Job Title:

Senior IT Infrastructure Analyst

Education Level:

Diploma

Job Level:

Senior

Minimum Experience:

5- 7 Years

Senior IT Infrastructure Analyst required in Cape Town.

Duties and Responsibilities:

Infrastructure & Network Support: + Maintain and support network infrastructure across all stores, head office, warehouses, and datacentre environments.
+ Monitor network and server performance, identify bottlenecks, and implement proactive improvements to ensure maximum uptime.
+ Oversee installation, configuration, replacement, and ongoing maintenance of store network equipment including switches, access points, firewalls, and routers.
Application Support: + Coordinate and manage patch management cycles, application version upgrades, and system maintenance windows with minimal business disruption.
+ Provide expert-level support for Oracle POS (Cloud), Microsoft 365 suite, and other critical business systems.
+ Support Finance, HR, and Payroll ERP systems, ensuring data accuracy and smooth system integrations.
Project Execution & Migration: + Support delivery and execution of key infrastructure projects, cloud migrations, POS rollouts, and application implementations.
+ Participate in planning, scoping, and scheduling project activities to ensure timely and cost-effective delivery.
+ Provide hands-on technical execution across network, server, application, and cloud migration tasks.
User Support (Head Office & Stores): + Resolve escalated technical issues from store and head office support queues, ensuring quick turnaround and minimal business impact.
+ Provide hands-on and remote support for hardware, software, and network-related issues.
+ Train store, regional, and head office staff on IT systems, processes, and best practices to reduce repeated issues.
Vendor & Asset Management: + Liaise with vendors for support escalations, warranty claims, new hardware procurement, and service delivery.
+ Manage relationships with ISP providers, POS vendors, cloud service vendors, and hardware suppliers.
+ Ensure SLAs are monitored, tracked, and escalated when required.
Security Execution: + Execute IT security operational tasks such as user access reviews, permission audits, and identity lifecycle management.
+ Ensure regular patching of systems, servers, and devices in accordance with IT security policies.
+ Support vulnerability remediation efforts, including coordinating with vendors and internal teams to close security gaps.

Requirements:

5+ years of experience in IT infrastructure or systems support role. Strong understanding of networking (LAN/WAN, firewalls, Wi-Fi), Windows Server, Microsoft 365, and cloud-based applications. Hands-on experience supporting POS systems (Oracle POS preferred). Experience with project-based work, migrations, and upgrades. Excellent troubleshooting, communication, and documentation skills. * Relevant certifications (e.g., CCNA, Microsoft, ITIL) desirable.