Job Description

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, and an ISP, Utility Management and infrastructure installation, Property Management, and related activities.
Join Faircape Group's Tech-Driven Team as a Senior ISP & Desktop Support Technician!
As a technology-forward organisation with diverse infrastructure and ISP operations, we're looking for a technically strong and solutions-driven Senior ISP & Desktop Support Technician to help keep our systems connected, our staff supported, and our customers online.
This role is ideal for someone with solid hands-on experience in ISP, desktop support, networking, and infrastructure who thrives in a fast-paced environment where no two days are the same. You'll play a key role in managing everything from WiFi and fibre troubleshooting to device setups and infrastructure optimisation-both remotely and on-site.
If you're excited about solving problems, working with cutting-edge systems, and being part of a collaborative and energetic IT team, we'd love to hear from you!
Duties include but are not limited to the following:

• Assist with managing the infrastructure and network-related site inspections and maintenance when required
• Monitor system performance and support uptime across all network and infrastructure components, ensuring smooth integration and early issue detection
• Provide 1st and 2nd line support to staff and residential ISP customers via Freshdesk, phone, and remote tools
• Respond to support tickets, keep users informed throughout, and offer standby/after-hours support when required
• Troubleshoot fibre/wireless internet, desktop/laptop hardware and software, mobile phones, and VoIP setups
• Assist with router setups and CPE configurations (Mikrotik), remote diagnostics, and site-level support
• Configure and manage wireless links and devices including Mikrotik, Cuddy, and Yealink
• Contribute to the development and enforcement of ISP support policies and IT procedures
• Ensure adherence to internal IT standards, data security protocols, and industry best practices
• Troubleshoot and support LAN/WAN networks, internal WiFi APs, switches, firewalls, biometric systems, AV setups, UPS systems, and smart utility/water meters, with a solid understanding of infrastructure and networking principles
• Deploy and manage workstations, laptops, printers, mobile devices, VoIP phones, and residential routers
• Implement software and security updates across Windows, Chrome OS, and macOS platforms
• Perform daily, weekly, and monthly IT maintenance and monitoring tasks to optimize performance and uptime
• Assist the ISP Desktop Technician with on-site and remote tasks as needed
• Maintain high service standards and support IT operational efficiency

Qualifications:

• Matric (compulsory)
• Relevant Information Technology Diploma or Degree (advantageous)
• Industry-recognised certifications such as Mikrotik MTCNA/MTCRE, A+, N+, MCSA, MCSE, MCP, or equivalent

Experience and Knowledge:

• Proven experience in an ISP, Network Support, Systems Administration, or similar technical support role
• Solid background in ISP or telecommunications environments, with exposure to both end-user support, backend network and infrastructure
• Proficient in managing support tickets and resolving customer queries via phone, remote tools, and helpdesk platforms
• Hands-on experience installing, configuring, maintaining, and troubleshooting desktops, laptops, and related peripherals across Windows, Chrome OS, and macOS environments

Skills and Attributes

• Proactive and detail-oriented with strong problem-solving skills
• Able to work independently and as part of a team in a fast-paced, service-driven environment
• Technically curious with a willingness to continuously learn and adapt to new technologies
• High level of professionalism, accountability, and integrity
• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Customer service orientated

Specific Requirements

• Solid and positive written references
• Provide after-hours support on a rotational basis
• Valid Driver's License and Own Reliable Transport (Compulsory)
• Clear health record
• Clear credit record
• No criminal record

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30.
Benefits:
Faircape offers a market-related salary. Salaries are dependent on individual experience, knowledge, skills, and attributes.
To see more about Faircape and what we have to offer go and look at our informative website
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.