Job Description

Operational Management:


Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfaction
.o Ensure adherence to established policies, procedures, and service level agreements (SLAs).


Responsible for ensuring financial metrics are met month on month
Team Leadership and Development:


Lead, mentor, and develop team leaders and staff, fostering a positive and collaborative work environment. Conduct regular performance reviews, provide feedback, and create development plans for team members.
Client Relationship Management:


Serve as the primary point of contact for clients, addressing any issues or concerns promptly and professionally. Build and maintain strong client relationships to ensure long-term satisfaction and retention
.o Regularly communicate with clients to provide updates on performance and discuss potential improvements.


Strategic Planning and Execution:


Develop and implement operational strategies to achieve business goals and drive continuous improvement. Collaborate with senior management to set objectives and develop plans to achieve them. Identify opportunities for process optimization and cost savings.
Compliance and Risk Management:


Ensure compliance with all regulatory requirements and internal policies. Identify and mitigate operational risks to protect the company and clients. Conduct regular audits and implement corrective actions as needed.
Reporting and Analytics:


Prepare and present regular reports on operational performance, client satisfaction, and financial status
.o Utilize data and analytics to identify trends, make informed decisions, and drive improvements.


Travel domain knowledge required Understanding financials ( Budgeting, Operating Margins delivery, etc ) Good with MS office Client management Delivery of Service levels

Qualifications

------------------

Grade 12


Proven experience in a managerial role


Strong leadership, communication and interpersonal skills.


Excellent problem solving and decision-making abilities.


Experience in Managing Travel Focussed services


Attention to detail.

Additional Information

--------------------------

US 24/7 Shifts

Job Location

----------------