Job Description

Senior Field Service Engineer (Medical Technology)
Your role:
A Senior Field Service Engineer provides on-site technical support for equipment and systems at customer locations.
This role requires strong problem-solving skills, the ability to troubleshoot
technical issues, and effective communication with clients.
Primary duties and responsibilities include but are not limited to:
Maintaining, servicing, repairing, and technical support of all products
Encompassed by the business ZEISS and other products as required from time to time
Preparation and submission of job cards timely
Preparation and estimation of costs of work required
Provision of technical support to sales personnel for exhibitions/demos and clients' visits
Visiting clients countrywide and international
Offering and supporting the sale of Product Support Agreements (PSA)
Liaison with the company's internal staff members
Providing continuous feedback to management
Train customers on equipment
Maintaining existing customer data base
Mentoring and internal training of Trainees I New engineers
You will have:
1. Education / Professional Certification
National Diploma in Electrical Engineering or equivalent qualification
2. Experience
Five (5) years minimum experience in the Medical Technology field
3. Knowledge/ Skills / Other characteristics
Logical thinker and detail oriented
Must be a team player
Ability to work unsupervised
Ability to work under pressure.
Excellent Trouble Shooting skills
Excellent customer interaction skills
4. Working conditions & Other Attributes
Extensive Travel in RSA and Internationally
Your ZEISS Recruiting Team: Maite Nomthandaso Nakana, Thema Masoga

Skills Required