Senior : Field Service Consultant's (fsc) R&r
Job Description
Job Summary - On-site training for administrators within the accredited partner's. - Process alignment to GSPN in accordance to actual process's on the ground. - Warranty billing and error clearing which will reduce SSA's support department's burden. - This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements. - Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service). - Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction. - 2. to 5 years training facilitation experience . - 2 to 5 years SAMSUNG products , process and service experience . - Deep understanding of the SSA SOPxc3x82 - Experience in Warranty billing processxc3x82 - 2 to 5 Team Management Experiencexc3x82 xc3x82
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Job Detail
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Job IdJD1280368
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, Johannesburg, South Africa
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EducationNot mentioned