Senior Executive Wfm
Durban, ZN, ZA, South Africa
Job Description
Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client.
This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team.
WFM Tools Competency i.e., Calabrio , Talk desk , Excel
Flagging non adherence.
Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets.
Ability to work in a fast paced and pressurizing environment.
Qualifications
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Matric
WFM Experience at least one year working as an RTA
Additional Information
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Rotational Shifts
Job Location
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Job Detail
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Job IdJD1473980
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, ZN, ZA, South Africa
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EducationNot mentioned