Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client.

This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team. WFM Tools Competency i.e., Calabrio , Talk desk , Excel Flagging non adherence. Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets. Ability to work in a fast paced and pressurizing environment.

Qualifications

Matric


WFM Experience at least one year working as an RTA

Additional Information

Rotational Shifts