Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



SSA Workplace Lead

The Regional Workplace Lead is an integral role for delivering the day-to-day operational management of South Africa site operations through a team of dedicated site leads. The client is mid-way through a transformation program and the role-holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure, experience with change management, possess high levels of emotional intelligence and experience leading a high-performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team, anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.



Client/Stakeholder Management

Understand the client strategy and environment demonstrating awareness and sensitivity



Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.



Timely communication of issues, actions and results in real-time to the appropriate stakeholders



Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.



Responsibility for meeting KPI's and SLA's defined within the contract



Operations Management

Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.



Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations



Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset



Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.



Detailed knowledge of the Vested contract MSA/MVA & escalate scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.



Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues



Develop a close working relationship with all vendors under the role holder's control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high-quality service to the client and JLL



Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.



Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.



Financial Management

Financial management, empowering ownership of site budgets with site teams and supported by EMEA Finance team.



Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change



Ensure team processing and controlling of purchase orders, invoices and work orders



Team and People Management

Supporting the JLL Account Director to drive initiatives across the account



The SSA Workplace Lead is responsible for the management, supervision, and professional development of all direct reports and their teams



Conduct periodic formal and informal performance evaluations via Workday



Develop training programs, succession plans and career paths



HSE, Risk, Security & Quality Management

Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the Regional HSSE Lead



Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.

COMPETENCIES & EXPERIENCE REQUIRED:

Ability to lead and manage direct reports and diverse team



Proven ability to guide and coach team members



Excellent management, written/verbal communication and interpersonal skills



Self-motivation and organizational skills to complete projects in a timely manner



Change management skills



Leads with empathy and respect



Proven track record of delivering training and implementing standards



Strong financial acumen



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.