Job Description

Position Summary:

The Senior Design/Improvement Analyst will lead the analysis of current ("As-Is") and future ("To-Be") business processes, identify gaps, and provide recommendations to align organisational operations. This role will also support the mapping of Standard Operating Procedures (SOPs) and process workflows to ensure seamless implementation of improved processes.

Key Responsibilities:

Analyse existing business processes ("As-Is") to identify inefficiencies, bottlenecks, and improvement opportunities. Design and propose optimised "To-Be" processes that align with strategic objectives. Conduct gap analysis between current and future state processes, providing practical alignment advice. Develop detailed process maps, workflows, and SOPs for implementation of "To-Be" processes. Facilitate workshops with stakeholders to validate processes, gather feedback, and ensure organisational alignment. Provide actionable recommendations to support business transformation initiatives and operational efficiency. Document findings, process improvements, and recommendations in clear and structured reports.

Requirements

Qualifications & Skills:

B Degree in Commerce, Industrial Engineering, Business Process Management, or relevant field as per the work brief. Strong analytical and problem-solving skills with attention to detail. Demonstrated expertise in process mapping, gap analysis, and SOP development. Experience in facilitating workshops and engaging with multiple stakeholders. Proficiency in process modelling tools and methodologies. Excellent communication skills, both written and verbal, for reporting and stakeholder engagement.

Experience:

Minimum 8 years of relevant experience in process design, business improvement, or organisational analysis. * Proven experience delivering As-Is/To-Be process analyses and aligning operational procedures.