Senior D365 Ce Customer Service Consultant
Johannesburg, Gauteng, South Africa
Job Description
Our client in the Consulting Industry requires the appointment of a Senior D365 Customer Engagement Customer Service Consultant for a period of Seven (7) months with the following experience:
The consultant needs to know how to implement the DYNAMIC 365 system for the Customer Service Module.
- Certifications in Dynamics 365 for Customer Service
- A highly experienced professional responsible for implementing and optimizing customer service solutions within the D365 CE platform
- This role is critical for organizations aiming to enhance customer satisfaction, streamline service operations, and improve overall customer experience
PLEASE NOTE: THIS IS AN IT ROLE
- 3-5 years working experience on D365 Customer Engagements.
- Proficiency in configuring Customer Service modules, setting up case routing rules, SLAs, entitlements, and customer portal configurations within D365 CE.
- In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.
- Strong background in customer service principles, including case management, ticketing systems, knowledge management, and customer communication best practices.
- In-depth understanding of D365 CE Customer Service modules, features, and capabilities, including Case Management, Knowledge Base, Service Level Agreements (SLAs), and Customer Portals.
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Job Detail
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Job IdJD1288278
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned