Student Journey Officer/customer Service Consultant (jb3572)

3 - Years    Durban, South Africa
Educor Holdings 57 Underwood Road Pinetown Durban Kwa Zulu Natal 3610, South Africa

Job Description

Student Journey Officer/Customer Service Consultant (JB3572)
Market Related
Fixed term contract

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

Minimum requirement of Grade 12 however a post school qualification more advantageous
Minimum 3 years proven experience in academic and programme administration
Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
Technical skills in the use of the ICAS student information system
Organized administration systems and practices that adhere to policies and procedures
MS office proficient

Administration of the student onboarding process. From application to registration, enrolment and orientation
Academic department administration student records, academic reports and certification/graduation
Student success and retention including student query management and resolution
Programme facilitation, including assessment administration, materials, textbooks and resources
Student and lecturer surveys and feedback per programme
General administrative tasks

Please email your full comprehensive CV to and quote JB3572 in the subject line
For full JD & to apply online

Skills Required

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Job Detail

  • Job Id
  • Industry
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
  • Employment Status
  • Job Location
    Durban, South Africa
  • Education
  • Experience
    3 - Years
  • Apply By
    Oct 07, 2023
  • Job Posting Date
    Sep 07, 2023