Senior Customer Service Manager
Johannesburg, GP, ZA, South Africa
Job Description
Job Overview:
We're seeking an experienced Senior Customer Service Manager to lead our offshore e-commerce support operations. This role requires a results-driven leader who can manage daily operations, build high-performing teams, refine processes, and ensure every customer interaction meets U.S.-level service standards.
Responsibilities
Proven track record in customer service management (e-commerce experience strongly preferred)
Strong leadership and team management skills with the ability to coach, inspire, and hold teams accountable
Experience with Freshdesk or similar CRM/ticketing systems
Knowledge of KPIs, workforce scheduling, and performance optimization
Excellent written and verbal communication with near-native fluency in English
Process-oriented, detail-driven, and able to thrive in a fast-paced, remote environment
Thank you!
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Job Detail
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Job IdJD1516080
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned