Job Description

Role Purpose

The Senior Credit Controller is responsible for overseeing and managing the company's credit control function, ensuring timely collection of outstanding debts, minimising bad debt risk, and maintaining strong relationships with clients. The role combines hands-on debt recovery with leadership, process improvement, and stakeholder management.

Key ResponsibilitiesCredit Control & Collections

Proactively manage a portfolio of customer accounts to ensure invoices are paid within agreed terms Chase overdue invoices via telephone, email, and written correspondence Resolve payment queries and disputes efficiently, liaising with internal teams where required Negotiate payment plans and settlements in line with company policy Escalate high-risk or long-outstanding debts appropriately
Reporting & Analysis

Produce regular aged debtor reports and cash collection forecasts Monitor credit exposure and highlight potential bad debt risks Provide accurate updates on debtor positions to senior management Assist with month-end reporting relating to accounts receivable
Process & Controls

Review and improve credit control procedures to enhance efficiency and cash flow Ensure compliance with internal credit policies and procedures Support the implementation and use of accounting / ERP systems Assist with credit checks, setting credit limits, and account onboarding
Team Leadership (if applicable)

Support, mentor, and oversee junior credit controllers Allocate workloads and ensure collection targets are met Provide training and guidance on best practice credit control
Stakeholder Management

Build strong working relationships with clients to support prompt payment Liaise with Sales, Operations, and Finance teams to resolve billing or contractual issues Act as a professional and firm point of contact for payment-related matters
Skills & Experience RequiredEssential

Proven experience in a senior or standalone credit control role Strong track record of improving cash collection and reducing debtor days Excellent communication and negotiation skills Confident dealing with customers at all levels, including difficult conversations Strong attention to detail and organisational skills Proficient in Microsoft Excel and accounting software Ability to work under pressure and manage competing priorities
Job Type: Full-time

Pay: From R20000,00 per month

Work Location: In person