Job Description

Job Title:

Credit Controller / Accounts Administrator

Location: Medical Practice

Reports to: Practice Manager

Works closely with: Doctors, reception team, external billing & accounting company

Job Purpose

To manage and control patient accounts and debtor processes efficiently, ensuring accurate billing, timely collections, and clear communication between the practice, patients, medical aids, and the external billing and accounting company.

Key Responsibilities

Accounts & Credit Control

Manage patient debtor accounts and ensure balances are accurate and up to date Follow up on outstanding patient payments via phone, email, and SMS Implement and monitor payment arrangements where approved Allocate payments correctly (cash, card, EFT, medical aid payments) Escalate long-outstanding or problematic accounts to the Doctors
Medical Aid & Billing Support

Liaise with the external billing company regarding claims, rejections, short payments, and reversals Assist with resolving medical aid queries and outstanding claims Follow up on unpaid or partially paid medical aid accounts Ensure correct patient and medical aid details are captured at point of service
Liaison with External Accounting Company

Provide accurate financial information and reports as requested Assist with month-end processes and debtor reconciliations Address queries raised by the accounting company timeously
Administrative & Reporting Duties

Maintain accurate records and documentation Prepare debtor age analysis and reports for the Doctors Identify trends or recurring issues affecting cash flow Support reception with billing-related queries when required
Compliance & Confidentiality

Maintain strict patient confidentiality and POPIA compliance Adhere to practice policies and procedures Ensure ethical and professional conduct when dealing with patients and medical aids
Required Skills & Competencies

Strong numerical and administrative skills Excellent communication and interpersonal skills Firm but professional approach to debt collection High level of accuracy and attention to detail Ability to work under pressure in a fast-paced medical environment Good problem-solving and organisational skills
Minimum Requirements

Previous experience in credit control or accounts (medical practice experience advantageous) Knowledge of medical aid billing processes preferred Computer literacy (practice management systems, email, Excel) Ability to work independently while collaborating with internal and external teams
Working Environment

Fast-paced, patient-focused medical practice High volume of accounts and medical aid transactions Support provided by an external billing and accounting company
Job Types: Full-time, Permanent

Pay: From R18000,00 per month

Work Location: In person