Job Description

Position Reports to: Manager: SAP Functional
Division: Strategy Enabling and Modernisation
Location: Brooklyn, Pretoria
Advert Closing Date: 04 August 2025
Wanted
With constant technological changes, we are looking for an incumbent that will be agile in their approach to their work/tasks. The incumbent must be self-motivated with good analytical skills/thinking. The incumbent must have sound background and knowledge of the SAP Tax and Revenue Management (TRM) or Public Sector Collections and Disbursement (PSCD) or Finance and Contract Accounting (FICA) processes in order to support and provide solutions to business needs and requirements. The incumbent must be self and results driven.
Job Purpose
To support clients with medium to high complexity requirement analysis and systems configuration, implementation, and support of SAP modules in various modules. To utilise consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client's business environment in order to achieve client expected business results.
Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advance Certificate (NQF6) and at least 5 years' experience in SAP PSCD/FICA/TRM environment, of which a minimum of 2 years is at knowledge worker level.
OR
Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), AND at least 8 years' experience in SAP PSCD/FICA/TRM environment.
Job Outputs:
Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.

• To be able to peer review documentation and adhering to SAP Support SDLC.

• Acts as liaison with client for troubleshooting: investigate, analyse, and solve SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• To analyse business requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• To analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the clients' needs.
• To carry out assignments requiring the enhancements of new or improved procedure.
• Maintain a working knowledge of the organization and adheres to all organizational standards.
• To perform medium to high complexity tasks during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Plan and organise own work tasks within area of work.
• Provide basic knowledge of industry best practices.
• To support the successful implementation of SAP, providing functional knowledge and advices on SAP products to clients.
• To write, Functional Specification / Configuration documents and Test Cases for SAP TRM/PSCD/FICA.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Adaptability
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency

• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Functional Policies and Procedures
• Computer Literacy
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Problem Analysis and Judgement
• Verbal Communication
• Business Knowledge
• Business IT Systems
• Written Communication
• Technical Analysis

Compliance Competency

• GOC Confidential
• Applic.Configuration & Opt
• Enterprise Architecture
• Customer Service Tech
• Problem Management

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.