Job Description

Job Brief

• Collecting outstanding AR invoices
• Prepare and maintain an accurate AR aging report/ledger with notes on status of payments
• Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner
• Collaborate with the billing team and finance teams as required
• Reconciling outstanding issues on customer accounts
• Quarterly review of Bad debt risk and escalation to account management teams
• Quarterly meeting with regional controllers for support on escalations and query resolution
• Track and ensure completion of critical requests
• Collaborate as needed with other leads to ensure all queries / escalations are closed off
• Provide accurate feedback to requestors; communicate the root causes, trends, and solutions
• Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded
• Identify, support & drive process improvement initiatives (to work methods, processes & systems)
• Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings
• Build & maintain good professional relationships with client and team members
• Other ad-hoc projects/reports and requests

Qualification and years of experience required:

• Any relevant tertiary qualification to the job brief
• Relevant Diploma / Degree (Accounting, Finance)
• Experience in a multinational corporate or financial services environment
• 3+ years Accounts Receivable experience

Core Competencies and Attributes:

• Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships
• Ability to investigate & solve queries from customers with internal stakeholders
• Ability to prioritize and manage expectations
• A keen eye for detail
• Process Oriented
• Ability to work independently & multitask
• Experience in Financial Administration and Accounts Receivable (Billing, collections etc.)
• Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required
• Pro-active problem solver; always searching for process improvement opportunities
• The ability to take initiative and ownership of own work
• High level of honesty, accuracy, confidentiality, and dependability