Job Description

Job Brief

Collecting outstanding AR invoices Prepare and maintain an accurate AR aging report/ledger with notes on status of payments Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner Collaborate with the billing team and finance teams as required Reconciling outstanding issues on customer accounts Quarterly review of Bad debt risk and escalation to account management teams Quarterly meeting with regional controllers for support on escalations and query resolution Track and ensure completion of critical requests Collaborate as needed with other leads to ensure all queries / escalations are closed off Provide accurate feedback to requestors; communicate the root causes, trends, and solutions Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded Identify, support & drive process improvement initiatives (to work methods, processes & systems) Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings Build & maintain good professional relationships with client and team members Other ad-hoc projects/reports and requests

Qualification and years of experience required:

Any relevant tertiary qualification to the job brief Relevant Diploma / Degree (Accounting, Finance) Experience in a multinational corporate or financial services environment 3+ years Accounts Receivable experience

Core Competencies and Attributes:

Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships Ability to investigate & solve queries from customers with internal stakeholders Ability to prioritize and manage expectations A keen eye for detail Process Oriented Ability to work independently & multitask Experience in Financial Administration and Accounts Receivable (Billing, collections etc.) Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required Pro-active problem solver; always searching for process improvement opportunities The ability to take initiative and ownership of own work * High level of honesty, accuracy, confidentiality, and dependability