Job Description

Exciting Opportunity: Senior Collections Clerk - Join Our Expanding Finance Team
Are you a skilled collections professional who thrives in a high-energy environment and takes pride in achieving results? We're looking for a Senior Collections Clerk who is detail-driven, persistent, and passionate about ensuring timely debt recovery that keeps our business moving forward.
With a collaborative team and a company in a powerful growth phase, this is your chance to make a measurable impact, take ownership of a high-volume portfolio, and contribute to the financial success of one of the Western Cape's most dynamic organisations.
About Us
The Faircape Group is a leader in diverse sectors, including Healthcare, Retirement Holdings, Telecommunications, ISP, Utility Management, Infrastructure Installation, and Property Management.
Why Join Faircape?
At Faircape, we don't just offer jobs - we build careers. Here, you'll:

• Manage 150-250 active accounts daily, honing your expertise in collections and account management.
• Play a critical role in optimising cash flow across various industry sectors.
• Be part of a collaborative, high-performing team where your contributions are noticed.
• Enjoy above market-related salaries and long-term career growth in a stable, respected organisation.

We Offer:

• Quarterly performance bonuses - Your results are rewarded.
• Competitive market-related salaries
• Long service leave - We value and reward loyalty.
• Onsite Barista - Free coffee to keep you energised ?
• Subsidised vending machine snacks - Quick, affordable treats on demand.
• Discounted internet (ISP) packages - Stay connected for less.
• Flexible working hours (06:30 - 18:30) - Find your ideal work-life balance.
• Subsidised parking - Hassle-free commuting.

Key Responsibilities

• Managing the Full Collections Cycle - From issuing statements and reminders, to negotiating payment terms and securing settlements.
• High-Volume Account Management - Overseeing 150-250 active debtor accounts daily with precision and efficiency.
• Proactive Payment Chasing - Calling, emailing, and following up with overdue accounts to secure prompt payment.
• Relationship Building - Creating a professional rapport with clients to encourage on-time payment and future compliance.
• Negotiating Settlements - Structuring repayment arrangements that reduce overdue balances without compromising company policy.
• Account Maintenance - Updating debtor profiles with accurate contact details, payment notes, and dispute logs.
• Dispute Resolution - Investigating and resolving any account queries that delay payment.
• Legal & Bad Debt Handovers - Preparing documentation for external collection agencies when required.
• Performance Reporting - Producing accurate debtor ageing and collection performance reports for management review.
• Compliance & Confidentiality - Ensuring all collections are carried out in line with company policies and regulatory requirements.

Requirements
Qualifications:

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge:

• Proven experience in a similar collections or debt recovery role.
• Experience in Xero (advantageous).
• Must have advance knowledge of Excel

Skills & Attributes:

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Excellent negotiation and problem-solving skills when dealing with overdue accounts or billing disputes.
• Strong understanding of reconciliation processes and resolving discrepancies efficiently.
• Ability to analyse debtor age analysis reports and implement effective collection strategies.
• Strong customer service orientation with the ability to maintain professional client relationships while securing payments.
• Ability to work independently and as part of a team to meet financial targets.
• Exceptional attention to detail and organisational skills to manage multiple accounts and priorities.
• Clear communication skills, both verbal and written, for liaising with clients and internal stakeholders.
• Resilience and persistence when following up on outstanding payments.

Specific Requirements

• Solid and positive references
• Clear health record
• Clear credit record
• No criminal record

Working Hours:
Standard hours are Monday to Friday, 08h00 - 17h00, with a 45-minute lunch. Flexible start/end times between 06h30 and 18h30 are available with managerial approval.
Location:
Our modern offices are conveniently located opposite Cavendish Square in Claremont, Cape Town.
Apply Today!
If you're ready to bring your skills to an expanding team that values dedication, accuracy, and growth - especially in the vital healthcare sector - we'd love to hear from you.

Skills Required