Job Description

Poste


As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.


You will be a role model to the team, and will support your Team Manager in operational duties.


You will proactively reach out to your Clients in order to achieve individual and team goals.




Missions


Be an Exceptional Client Advisor, and a Role Model for the Team


Achieve individual and team objectives, be accountable for sales results and support the team in their sales


Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories


Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships


Develop the highest standards of Brand and product knowledge


Perform as a team-player, participate in all activities contributing to the overall objectives of the store


Respect Louis Vuitton Brand standards in terms of grooming and behavior


Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team


Assist Management in daily operations: floor management, stock operations, and opening / closing duties


Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers


Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed


Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.


Depending on specific store needs, additional responsibilities could include:


Stock and store operations, visual merchandising, after-sales


Champion a Product Category


Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)




Informations complementaires





THE LOUIS VUITTON PROMISE


"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"