Job Description

PLEASE NOTE THAT ONLY INTERNAL APPLICANTS WILL BE CONSIDERED FOR THIS POST.

KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll - Applications submitted through any other platform will not be considered.

Duties and responsibilities:

• General office administration

- Provide general administrative support to the relevant Learning Designer.
- Manage the Write Site e-mail.
- Manage consultant communication on Microsoft Teams and other communication channels when required.
- Communicate with students regarding their session attendance or changes in bookings.
- Communicate with consultants regarding their booking details.
- Handle technical queries regarding online consultation sessions.
- Compile the next day's bookings and share this with consultants on official Write Site communication channels.

• Staff Development

- Assist in providing new Write Site consultants with the necessary LMS training.

• Curriculum Development (Online workshop development)

- Assist the Write Site Learning Designer with building online writing workshops; text, audio and video file formatting as required.
- Provide first-line support to the Learning Designer regarding the development of course material and activities.
- Follow divisional procedure regarding the development of Write Site organisations on the UFS Learning Management System.
- Provide general LMS design support and logistical support for the online grammar course.

• Client Relations (Trouble Shooting)

- Attend to problems relating to the Write Site workshops on the UFS Learning Management System.
- Correspond timeously with students and staff members to assist with activities as necessary.
- Provide first-line technical support and troubleshooting in the use of the UFS Learning Management System.
- Follow divisional procedure regarding the reporting and follow-up of technical problems and troubleshooting.

• Research Assistance

- Gather/collect/capture Write Site organisational data on the UFS Learning Management System.
- Participate in self-development activities to stay ahead of the latest trends in learning development.

• Communication

- Stay in regular communication with the Learning Designer and the Write Site team about issues, queries, and updates on the progress of online Write Site workshops.
- Communicate with students on individual progress in online workshop completion.

Inherent Job Requirements:

- Grade 12.
- A minimum of one-year relevant working experience relating to the duties and responsibilities.

Recommendations:

• A post-school qualification, preferably in IT or related field.
• Knowledge of academic literacy interventions.
• One-year experience in the use of a Learning Management System (LMS).
• One-year experience in a higher education environment.
• Experience in general office administration, such as working with booking systems and responding to student queries.
• Experience working within a writing centre

Competencies

Key Competencies Required:

• Results Orientated:

- The ability to stick with tasks, not give up, and overcome obstacles in completing one's task.
- The ability to be reliable, responsible, dependable and to fulfil obligations.

• Strategic Thinking:

- The ability to deal with several activities at a time.
- The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.

• Business Acumen:

- The ability to adhere to rules and strictly follow work regulations.
- Proficient in using MS Office.

• Leading:

- The ability to maintain high levels of personal motivation, energy and enthusiasm.
- The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.

• Building Coalitions:

- The ability to be self-assured and at ease with people in all types of social situations.
- The ability to interact with others and establish personal connections with people.

Required Documents

Please ensure all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
*Certified copies must not be older than 6 months

• A detailed curriculum vitae and cover letter.
• Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
• A copy of your identity document (ID).
• Proof of registration with a Professional Body (if applicable).
• A copy of your driver's license (if applicable).
• A service record of your current employer / last employer (only applicable to external applicants).

Assumption of duties:
01 January 2024.

Closing date:
15 September 2023.

Salary:
The annual remuneration package, including benefits R354 408.50 - R444 721.26 per annum, depending on the budget available for the position, relevant work experience and qualifications.

Fringe benefits:
(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits

Enquiries:
For enquiries, please feel free to contact me at 051 401 9813 or email at PhokaR@ufs.ac.za or Recruit@ufs.ac.za. Additionally, kindly contact 051 401 9810/ 9814 / 2979 / 9848 for assistance.

General:
The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Policy is available at : https://ufsacza.sharepoint.com/:b:/r/sites/supportservices/hr/Employment Equity/EEA13_EE Plan UFS 1 March 2022 (003).pdf?csf=1&web=1&e=TjtoXH

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful

University of the Free State