Job Description

• Operational

• Communicate with client services representative and / or origin/destination agents where required with regards to shipments
• Receive pre-alert for incoming shipments
• Ensure that consol files are registered as soon as possible after receiving the pre-alert on Cargowise
• Track shipments with carriers
• Registering shipments upon receipt of pre alert taking special note of details and cargo requirements
• Ensuring RCG is completed where required
• Ensuring full consignment received and updating all parties
• Checking client account status prior to invoicing to ensure CBO payments are received prior to dispatch
• Ensure invoicing to clients are done within KPI
• Arrange transport for shipments where required
• Arrange payment to 3rd parties where required
• Following up on cargo drawn from airlines
• Submitting required docs for plant, port health, state vet to required people to obtain release
• Putting airline on notice for missing cargo and follow up accordingly
• Managing full claims process with the airline where required
• Inform CS of damaged cargo
• Inform CS of any stops (CBCU etc)
• Follow up with customs team for outstanding entries
• Check cargo on hand report for discrepancies for shipments on the floor longer than it should be
• Send daily status updates to all parties
• Manage daily / monthly reports as per instruction from manager

2. Financial

• Check for WIPS and Accruals on "Profit and Loss" tab
• Ensure storage is not occurred for late submission of documents
• Ensure WIPs and Accruals are done in the correct time and correct amount to not create losses

3. Customer

• Where there is interaction with clients a strong relationship has to be fostered
• The customer must come first in everything we do
• Resolve queries that affect claims quickly and resolve the issue

4. Process

• Follow the standard process flow of the file and if there are any deviations bring to the attention of the supervisor immediately.

5. Quality

• Every file must be done to the best of your ability
• Ensure all milestones are complete.

REQUIREMENTS:
Qualification & Certification

• Matric or Senior Certification equivalent
• Industry qualifications is an advantage.

Knowledge & Experience

• Minimum of 5 years of Industry experience
• CargoWise

Skills & Attributes

• Communication skills
• Ability to work under pressure
• Requires little supervision
• Maintain and build strong client relationships
• Attention to detail
• Quality Focus

HOW TO APPLY

Skills Required