Job Description

Product Planning and Product Management

Establish and coordinate an annual marketing plan for the product portfolio. Develop an annual sales forecast and expense budget to support the Business Plan. Quarterly update in Forecast plans. Annual and monthly inventory/stock forecast. Monitor key financial area's including the recording of monthly sales, expenditure and cost savings. Knowledge of the scientific and clinical background for the usage of the products. Transfer of the knowledge into reasonable strategies and support activities for sales. Set up pricing scheme for private and hospital customers. Support of tender processes. Comparison of different pricing approaches, such as market pricing or cost pricing. Develop and produce supporting tools for sales and direct marketing in cooperation with agencies where appropriate. Evaluate success of activities with regard to image enhancement and sales support. Control of legal necessities for product issues. Building and management of relationships to key influencers for the distribution of a product e.g. nursing unit managers. Basic understanding for the processes in the value chain of a product in the company. Driving processes, where new or altered operating procedures are needed.

Sales & Gross Profit

Achieve sales and gross profit targets according to assigned goals. Analyze sales performance metrics for ongoing improvement. Responsible for joint calling on customers. Analyze competitor strengths, weaknesses, strategies, tactics etc. and identify business opportunities. Analyze month end sales results by product, territory and state to detect sales, market share and activity trends.

Administration

Ensure filing and documentation is up-to-date and is compliant with standard processes and formats. Complete required reports within designated timeframes (e.g. finance, monthly KPIs etc.) Participate in the budget and forecast activities for the NPS cost centre. Provide input into the tender process for new accounts as required. Manage Supplier Reviews as required. Liaise with management and staff to ensure projects are conducted efficiently. Providing expert guidance to customers on Section 21 products and processes. Delivering accurate quotes and comprehensive Section 21 documentation as needed. Prepare orders, verifying the validity of accompanying SAHPRA approvals, for pharmacist authorization. Liaise with SAHPRA regarding outstanding applications. Maintaining a record of all interactions with SAHPRA, customers, and suppliers. Generate and distribute quotes and supporting documents to provincial and private clients. Follow up on outstanding orders, outstanding approvals and deliveries for customers and suppliers. Notifying customers when the validity of their approvals will expire and needs to be renewed. Record keeping of all outstanding orders and ensure stock is send out once all documentation is in place and stock is available. Requesting International Supplier Quotations for new products. Completing NAPPI code applications and reinstating current NAPPI codes. Credits - Handling of all upliftment, returns and credit notes. Maintain and update vendor information and pricing data, including price update notifications, for Orderwise, Medikredit, Dischem, Surgicom, MIMS, and other relevant systems. Liaise with Finance to recon the Sec 21 COD account.

Knowledge & Compliance

Maintain a current and comprehensive knowledge of relevant competitors and general products. Attend relevant industry conferences to expand knowledge of relevant therapeutic areas. Understand the issues affecting the customers who prescribe our products and patients who use them. Promptly notify pharmacovigilance unit of all adverse reactions reported on relevant products. Maintains up-to-date knowledge of industry trends, cutting-edge practices and techniques, current publications, regulations, etc. Maintain up-to-date knowledge of company standard operating procedures and policies and always ensure compliance. Ensure your Company related activities comply with relevant Acts, legal demands and ethical standards.

Customer Management

Establish working relationships with clinicians, pharmacists and nurses. Coach staff in effective practices to build relationships with customers. Oversee customer education in collaboration with the Business Units, ensuring staff knowledge/skill levels meet customers' needs. Identify and assess business development opportunities.

Clinical Services

Ensure all NPS customers' requests receive appropriate clinical responses. Ensure operating procedures are in place that require NPS orders have the required documentation prior to processing by Customer Service. Manage the customers' requests during and after hours ensuring appropriate resources/processes are in place to ensure quick response times. Oversee the provision of drug information and educational activities to customers.

Medical Information

Provide medical information responses to all internal and external customer enquiries. Maintain the Medical Information database of enquiries received. Participate in the maintenance of the medical information library and resources. Maintain an up-to-date knowledge of Equity Pharmaceuticals products and available resources.

Pharmacovigilance

Process spontaneous Adverse Events received to meet local, international, legal, regulatory and corporate requirements. Liaise directly with reporters when necessary (Pharmacists, Patients, Doctors etc.) to request additional information for Adverse Event reports received. Ensure compliance with reporting timeframes for MCC, Corporate PV and licensors have been met. Archiving and maintenance of Adverse Event documents (CIOMS, PSURs, AE files etc.) Provide information/advice on matters concerning Adverse Events and the conduct of Pharmacovigilance. Liaise directly with Regulatory and Customer Service regarding retrieval and testing of products involved in an Adverse Event. Liaise with Regulatory for all product complaint matters.

Requirements

Education

B.Pharm Degree At least 2 years' experience in a similar role / product knowledge within pharmaceutical environment would be advantageous. Experience with hospital-based medical specialists. Experience with hospital sales channels, commercial mechanisms and processes. Product knowledge, as well as hospital tenders is highly desirable.

Essential

Proficient in Microsoft Office suite (Excel, Word, etc). Valid driver's license with own vehicle.

Behavioral Qualities required

Assertive Attention to detail Good interpersonal skills Disciplined Strong communicator at all levels Ability to work under pressure Able to use own initiative Forward thinking and proactive Sound time management skills and deadline driven

Benefits

Company Contribution towards Medical Aid AlexForbes Pension Fund GroupLife * Performance Bonus