Job Description

Listing reference:

023273

Listing status:

Online

Apply by:

27 January 2026

Position summary

Industry:

Wholesale & Retail Trade

Job category:

Strategic marketing

Location:

Cape Town

Contract:

Permanent

Remuneration:

Market Related

EE position:

Yes

About our company

Clicks Group

Introduction

Own and continuously optimise onsite search to improve findability, conversion, and customer experience across web and app. This role is accountable for the day-to-day configuration and performance management of Algolia, ensuring search relevance, merchandising rules, synonyms, redirects, and analytics are used to drive sales and reduce customer friction.

Job description

Job Objectives:

Key Outcomes

Improve search conversion and revenue contribution Reduce "no results" and poor relevance experience Increase product discovery and engagement with search-driven navigation Enable fast, controlled search changes for campaigns, ranges, and business priorities

Core responsibilities

Search operations and merchandising Manage Algolia rules, synonyms, redirects, facets, filters, ranking strategy (as permitted), and query suggestions Create and maintain campaign rules (e.g., "Black Friday deals", seasonal landing results, brand priorities) with expiry dates and governance Ensure high-value queries (top searches) consistently return relevant, in-stock products and correct categories Maintain search landing pages and query redirects where needed

Relevance and optimisation

Run weekly relevance reviews using Algolia analytics (top queries, zero-results, click-through, conversion, abandonment) Continuously tune relevance levers: synonyms, typo tolerance settings (where applicable), query rules, facet ordering, and result filtering Identify poor-performing queries and implement fixes (content, metadata, synonyms, rules, or range changes) Partner with trading and category teams to align search results to commercial strategy without breaking relevance trust

Data and catalogue readiness

Work with Master Data/Product Content teams to ensure product titles, attributes, taxonomy, brands, and rich metadata support search performance Define required searchable attributes and faceting standards (e.g., brand, concern, ingredient, skin type, size, price bands) Monitor indexing health and flag issues (missing attributes, bad taxonomy, duplicates, incorrect availability, broken variants) Testing and continuous improvement Set up and coordinate A/B tests (Algolia AB testing if available) for relevance strategies, ranking approaches, and UX changes Translate customer feedback and analytics into a prioritised optimisation backlog Document changes, learnings, and outcomes for auditability and repeatability

Minimum requirements

Job Related Knowledge & Skills:

Strong analytical skills: can diagnose issues from query-to-product and recommend fixes Understanding of retail taxonomy, product attributes, and customer intent Strong stakeholder management and ability to balance relevance trust with commercial priorities Detail-oriented and process-driven (change control and hygiene) Content management Project coordination E-commerce skillsSales force Analytical skills Google Analytics

Job Experience

2-5 years in eCommerce trading, digital merchandising, onsite search, or analytics

Education

Digital/ social media management Marketing/ Business Management

Competencies

Deciding and Initiating Action Working with People Persuading and Influencing Analysing Learning and Researching Delivering Results & Meeting Customer Expectations Achieving Personal Work Goals and Objectives

We also encourage people with disabilities to apply.