To fully comply with requirements for a Senior System Scheduler (Scheduler III). Provides the specialist role in terms of Planning; Auditing; Processes and Procedures and ensuring DRP compliance. Will understand and exploit the scheduling product features and will champion the implementation; documentation and training for these features. Is the authority source on all functions of the Scheduling team.
Job Responsibilities
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Ensure effective client relations by providing quality customer service
Build relationships with business/users through regular customer meetings
Ensure existing relationships with business/users are maintained by making sure customer requirements are understood
Negotiate and agree requirements thorough engaging with the business/user
Provide 2nd and 3rd level standby and support 24x7; 365 as per internal policies and processes
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Organize; coordinate and control flow of input and output data through entire production process by managing automated scheduling systems
Create/set-up batch jobs/data runs as per business/user requirements
Schedule batch processes via batch automation tools
Ensure adherence and compliance of internal (scheduling) standards and procedures
Ensure work is completed according to the plan through Scheduling and deploy/installations of code on ALL environments
Deploy/install code via relevant toolset as per business/user requirements
Solve problems by resorting service as soon as possible and ensuring no re-occurrences'Solve obstacles by investigating root cause ; identify possible solutions ; identify trends and provide solutions
Ensure all batch runs are completed within specified batch windows
Manage all exceptions as per internal policies and processes
Ensure adherence and compliance of internal (scheduling) standards and procedures
Ensure alignment and accuracy by auditing policies; processes ; batch processes and changes to schedules against internal standards; procedures and industry best practices
Identify potential deficiencies though the Analyses and Auditing of batch processes; policies and procedures; and Design/project requirements.
Ensure best practise/industry standard by Identifying gaps/potential improvements and propose possible solutions
Participate in internal project by planning ; running and managing internal projects
Provide advice on improved efficiency through analysing; recommending and implementing changes to hardware and software infrastructure; policies; procedures; methods and documentation
Ensure work completed as per agreed time frames with user/requestor
Ensure accurate management reporting and decisions making by compiling and distributing accurate data
Computer Professional Education/IT diploma or equivalent or relevant experience
Minimum Experience Level
8-10 years IT Operations and Support experience
4 years IT Operations and Support experience
4-5 years scheduling experience
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Governance, Risk and Controls
Microsoft Office
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge
System Development Life cycle(SDLC)
ITIL
TCP/IP
Information Technology concepts
BMC Control Suite
Control scheduling product
COBIT
Behavioural Competencies
Applied Learning
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
Technical/Professional Knowledge and Skills
- Please contact the Nedbank Recruiting Team at +27 860 555 566
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